Payment Policy
Last updated: October 2026
This page explains how you can pay for your Olapen order and how we handle payments.
Payment methods we accept
- Visa
- Mastercard
- American Express
- Maestro
- Discover
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
- Bancontact
- iDEAL | Wero
Some methods are only available in certain countries (for example, Bancontact in Belgium and iDEAL | Wero in the Netherlands). The methods available to you are shown at checkout.
Prices and currency
Prices are shown in your local currency where available, or in pounds sterling (GBP). Shipping is free, and any import duties and taxes for the countries we deliver to are paid by us, so the price at checkout is the total you pay. If you pay in a currency other than your card's, your bank may apply its own exchange rate or fees.
When you're charged
Your payment is taken when you place your order. You'll receive an order confirmation by email.
Payment security
All payments are processed securely through Shopify's encrypted checkout and our payment providers. We never see or store your full card number or security code.
Declined payments and fraud checks
If your payment is declined, your order won't be placed; please check your details or try another method. To protect customers, some orders may go through automatic fraud checks. If we can't verify an order, we may cancel it and refund any payment in full.
Refunds
Refunds go back to your original payment method. See our Returns & Refunds Policy, Order Cancellation Policy and Guarantee & Warranty for timings.
Questions
Email support@olapen.com or call +44 7498 374869 (Monday to Friday, 9am–5pm UK time).