FAQs
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay via Apple Pay, Google Pay, and other secure payment gateways.
Do you offer worldwide shipping?
Yes, we offer worldwide shipping! Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How long will it take for my order to arrive?
Shipping times depend on your location. Orders typically arrive within 3-7 business days. You’ll receive tracking information as soon as your order is dispatched, please note it may take a up to 72 hours before tracking is fully available.
What is your return policy?
We offer a 14-day return policy on most products. If you’re not satisfied with your purchase, you can return the item in its original packaging within 14 days for a refund or exchange. Please note that some products may be non-returnable due to hygiene reasons.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track the status of your delivery via our carrier’s website, please note it may take a up to 72 hours before tracking is fully available.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We aim to process and ship orders quickly, so changes can only be made if your order hasn’t been dispatched yet.
Do you offer discounts or promotions?
Yes! We often run special promotions, discounts, and offers. Sign up for our newsletter to stay updated on the latest deals and receive exclusive discounts.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please reach out to our customer service team within 48 hours of delivery. We’ll arrange a replacement or issue a refund as quickly as possible.
How do I contact customer service?
You can reach our customer service team via email at support@olapen.com
For specific Olapen questions, please refer to our product pages.