Terms of service

These Terms of Service ("Terms") apply to your use of olapen.com (the "Site") and to every order you place with Olapen ("we", "us"). Please read them before ordering. By using the Site or placing an order, you agree to these Terms and our Privacy Policy.

Who we are

Olapen is a UK-based online business. Contact: support@olapen.com, +44 7498 374869 (Monday to Friday, 9am–5pm UK time), or by post at 82 King Street, Manchester, M2 4WQ, United Kingdom.

Age restriction

You must be 18 or over to buy from us or use Olapen products. By placing an order, you confirm that you are at least 18 years old. Olapen products must not be used on anyone under 18.

Our products and safe use

• Olapen is a cosmetic microneedling device for at-home use. Microneedling and nanoneedling are cosmetic procedures. They are not intended to diagnose, treat, cure or prevent any medical condition. Results vary from person to person and are not guaranteed.
• You are responsible for using Olapen safely and as described in the instructions and our Safety guide, including the recommended depths, using a new sterile cartridge every session, and never sharing cartridges.
• Don't use Olapen, or speak to a healthcare professional first, if any of the conditions listed in our Safety guide apply to you.
• We aren't responsible for harm caused by using Olapen in a way that goes against the instructions or Safety guide, or with products not designed for it.

Orders and acceptance

• Placing an order is an offer to buy. We'll email you to acknowledge it, but the contract between us is only formed when we email to confirm your order has been dispatched.
• We may decline or cancel an order before dispatch, for example if an item is out of stock, if there's an error in the price or description, if we can't deliver to your address, or if we suspect fraud. If this happens, we'll tell you and refund any payment in full.
• Please check your order and delivery address carefully before you submit it.

Prices and payment

• Prices are shown at checkout in your local currency where available, or in pounds sterling (GBP). Shipping is free, and any import duties and taxes for the countries we deliver to are paid by us, so the price at checkout is the total you pay.
• Payment is taken when you place your order. The payment methods we accept are listed in our Payment Policy.
• Pricing errors: if we discover an obvious error in a price or description after you order, we'll contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund. We're not required to supply goods at an obviously incorrect price.
• Discount codes and offers are subject to their stated terms, can't be exchanged for cash, and can't be applied after an order is placed unless we say so.

Delivery

Delivery times, costs and countries are set out in our Shipping Policy, which forms part of these Terms. Risk in the goods passes to you on delivery.

Cancellations, returns and guarantee

Your rights to cancel and return are set out in our Order Cancellation Policy and Returns & Refunds Policy. The Olapen pen also comes with a 60-Day Money-Back Guarantee and a 1-Year Warranty, subject to our Guarantee & Warranty terms. All of these form part of these Terms and are in addition to your legal rights.

Use of the Site

You may use the Site only for lawful purposes. You must not use it in any way that breaks the law, interferes with anyone else's use of it, or could damage or impair it.

Intellectual property

The Site and its content, including text, images, guides, logos and designs, belong to Olapen or its licensors. See our Copyright page.

Our liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but not for loss that is not foreseeable. We supply products for domestic and private use only and are not liable for any business loss. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law, and nothing affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

Complaints

If something goes wrong, please contact us first. Our Complaints & Dispute Resolution page explains how we handle complaints and your other options.

Links to other websites

The Site may link to third-party websites. We have no control over them and aren't responsible for their content or practices.

Changes to these Terms

We may update these Terms from time to time. The Terms in force when you place an order apply to that order.

Governing law

These Terms are governed by the laws of England and Wales. If you live elsewhere in the UK or in another country, you can also rely on the mandatory consumer protection laws where you live and bring a claim in your local courts.

Contact us

Email support@olapen.com.