Shipping policy
Free insured and tracked shipping on every order.
Where your order ships from
All orders are dispatched from our fulfilment centre in Dongguan, China, wherever you are in the world.
Delivery times
- Processing (packing and dispatch): 1–2 business days
Typical total from order to delivery: 5–10 business days
Business days are Monday to Friday, excluding public holidays.
Shipping costs
Shipping is free on all orders to every country we deliver to.
Duties and taxes
Any import duties and taxes due in the country you’re ordering from are paid by us, so you won’t pay any duties, customs fees or other charges on delivery. The price at checkout is the total you pay.
Where we deliver
- United Kingdom
- European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
- Rest of the world: Australia, Canada, Hong Kong, Israel, Japan, Kuwait, Malaysia, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Türkiye, the United Arab Emirates and the United States
Tracking
We’ll email your tracking number as soon as your order is dispatched. Tracking can take up to 72 hours to start updating.
Delays
Customs checks and busy periods can occasionally add time. If your order hasn’t arrived within 15 business days of dispatch, please contact us.
Lost or damaged parcels
Every order is insured. If your parcel is lost or arrives damaged, contact us and we’ll send a replacement or give you a full refund.
Changing your address
Please check your address carefully at checkout. If you need to change it, contact us as soon as possible. We can update your address up until your order is dispatched.
Contact us
Email support@olapen.com. For returns, see our Returns & Refunds Policy.
