Shipping policy
Thank you for choosing Ola. Please read our Shipping Policy to understand our shipping procedures and delivery times.
1. Processing Time
Orders are typically processed within 1-2 business days after the purchase is confirmed. During peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Times
Our standard shipping times vary based on your location:
- Domestic (United States & United Kingdom): 5-10 days
- International: 5-10 days
Please note that these are estimated delivery times, and actual delivery may vary depending on factors beyond our control, such as customs processing times for international shipments.
3. Shipping Destinations
We currently offer shipping to both domestic and international locations. International customers are responsible for any customs duties, taxes, or fees incurred during the shipping process.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
5. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. The costs will be clearly displayed before you finalize your purchase.
6. Expedited Shipping
Expedited shipping options may be available at an additional cost. If you require expedited shipping, please choose the relevant option during the checkout process.
7. Delays and Exceptions
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. Olapen is not responsible for such delays but will make every effort to keep you informed.
8. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at support@olapen.com
Thank you for your understanding, and we appreciate your patience as we work to ensure your orders are delivered promptly and efficiently.
