Shipping policy

Free insured and tracked shipping on every order.

Where your order ships from
All Olapen orders are packed and shipped from our third-party fulfilment partner's (3PL) warehouse in Dongguan, Guangdong Province, China, wherever you are in the world. This is the same warehouse that receives returns; see our Returns & Refunds Policy for the address.

Delivery times

  • Processing (packing and dispatch from the warehouse): 1–2 business days
  • Delivery time: 5–10 business days

Business days are Monday to Friday, excluding public holidays.

Order cut-off
Orders placed before 12am (midnight) UK time, Monday to Friday, are dispatched the next business day.

Prices, VAT and currency
Olapen is not VAT registered, so no VAT is added to our prices. Prices are shown and charged in your local currency where available. Customers in Kuwait, Norway, Oman and Türkiye are charged in pounds sterling (GBP).

Shipping costs
Shipping is free on all orders to every country we deliver to.

Duties and taxes
Any import duties and taxes due in the country you're ordering from are paid by us, so you won't pay any duties, customs fees or other charges on delivery. The price at checkout is the total you pay.

Where we deliver

  • United Kingdom
  • European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
  • Rest of the world: Australia, Canada, Hong Kong, Israel, Japan, Kuwait, Malaysia, New Zealand, Norway, Oman, Qatar, Saudi Arabia, Singapore, South Korea, Switzerland, Türkiye, the United Arab Emirates and the United States

Tracking
We'll email your tracking number as soon as your order leaves the warehouse. Tracking can take up to 72 hours to start updating. You can also track your order on our Track My Order page.

Delays
Customs checks and busy periods can occasionally add time. If your order hasn't arrived within 15 business days of dispatch, please contact us.

Lost or damaged parcels
Every order is insured. If your parcel is lost or arrives damaged, contact us and we'll send a replacement or give you a full refund.

Changing your address
Please check your address carefully at checkout. If you need to change it, contact us as soon as possible. We can update your address up until your order is dispatched.

Contact us
Email support@olapen.com. For returns, see our Returns & Refunds Policy.