Legal notice

Fulfilment
Orders are packed and dispatched by our third-party fulfilment partner (3PL) in Dongguan, Guangdong Province, China. Returns are sent to the same 3PL warehouse. Full details are in our Shipping Policy and Returns & Refunds Policy.

Product information
Olapen is a cosmetic microneedling device for at-home use. Microneedling and nanoneedling are cosmetic procedures. They are not intended to diagnose, treat, cure or prevent any medical condition, and information on this website is not a substitute for professional medical advice. Results vary from person to person. Please read our Safety guide before use, and speak to a healthcare professional if you have a medical condition, are pregnant or breastfeeding, or take any medication.

Intellectual property
All content on this website, including text, images, graphics, logos and product designs, belongs to Olapen or its licensors and may not be copied, reproduced or used without our written permission.

Liability for content
We take care to keep the information on this website accurate and up to date, but we cannot guarantee it is complete or error-free. Links to third-party websites are provided for convenience; we have no control over their content and are not responsible for it.

Complaints
If you have a complaint, please email support@olapen.com and we'll aim to respond within 1–2 business days. See our Complaints & Dispute Resolution page for more. This doesn't affect your statutory rights.

Governing law
This notice and your use of this website are governed by the laws of England and Wales.